Refund policy

Return & Refund Policy — Everly Dear

We want you to love your Everly Dear piece. Because every item is custom-made just for you, please read our return policy carefully before ordering.

Personalized items
Since our jewelry is made to order with your personal engraving or message, we cannot accept returns or exchanges for a change of mind. Please double-check names, dates, and spelling before placing your order.

Damaged or defective items
If your item arrives damaged, defective, or different from what you ordered, we will replace it free of charge. Please contact us at info@everlydear.com within 30 days of delivery, including your order number and a photo of the item, and we'll take care of it.

Wrong address
If a package is returned to us because of an incorrect or incomplete address provided at checkout, we're happy to reship it, but the customer is responsible for the additional shipping cost.

Cancellations
Because production begins shortly after your order is placed, we can only accept cancellation requests within 12 hours of purchase. Please contact us as soon as possible at info@everlydear.com if you need to cancel.

Questions?
Reach out to us anytime at info@everlydear.com — we're happy to help.