Refund policy

Returns & Refunds

At Everly Dear, we want you to feel confident with every purchase. If something isn't quite right, we're here to help.

30-Day Returns

If you've changed your mind or ordered the wrong size, you can request a return within 30 days of receiving your order.

To qualify for a change-of-mind return, items must be:

• Unworn and unwashed
• In their original condition
• Returned with original tags attached, where applicable

Change-of-mind returns are subject to the conditions outlined in this policy.

How to Request a Return

To request a return, simply email us at info@everlydear.com within 30 days of receiving your order.

Please include:

• Your order number
• The item you would like to return
• A brief reason for your return

Our customer support team will provide you with the next steps and the appropriate return address.

Please do not send items back before receiving return instructions.

Return Shipping Costs

For change-of-mind returns, including incorrect size selection or a change in personal preference, customers are responsible for return shipping costs.

We recommend using a tracked shipping service, as customers are responsible for ensuring their return reaches the provided return address.

If an item is faulty, damaged, incorrect or does not meet applicable consumer guarantees, we will provide an appropriate remedy in accordance with Australian Consumer Law, including covering reasonable return shipping costs where required.

Damaged, Faulty or Incorrect Items

If you receive an item that is damaged, faulty, incorrect or not as described, please contact us at info@everlydear.com.

Include your order number and a description of the issue. Photos may help us resolve your request more quickly.

We will assess the issue and arrange an appropriate solution in accordance with your rights under Australian Consumer Law.

Your statutory consumer rights are not limited by our 30-day change-of-mind return period.

Refunds

Once your return has been received and assessed, we will notify you of the outcome.

Approved refunds will be issued to your original payment method.

Please note that the time required for a refund to appear in your account may vary depending on your payment provider.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies available to you under the Australian Consumer Law or other applicable consumer protection laws.

If a product has a major problem under the Australian Consumer Law, you may be entitled to choose a refund or replacement. Other problems may entitle you to a repair, replacement or refund, depending on the circumstances.

Contact Us

For returns, refunds or questions about your order, please contact:

Everly Dear
Email: info@everlydear.com