Privacy policy
PRIVACY POLICY
Last updated: 15 October 2026
1. INTRODUCTION
Welcome to Everly Dear.
Everly Dear is operated by Travizo, a business registered in the Netherlands.
We respect your privacy and are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you visit our website, purchase our products or communicate with us.
Our website is powered by Shopify.
By using our website, you acknowledge that your personal information may be processed as described in this Privacy Policy, subject to your rights under applicable privacy laws.
2. INFORMATION WE COLLECT
Depending on how you interact with our website, we may collect the following categories of personal information:
Personal and Contact Information:
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
Order Information:
- Products purchased
- Order history
- Selected product variants
- Shipping preferences
- Order status
- Returns and refund information
Payment Information:
- Payment method
- Transaction details
- Payment confirmation information
Payments are processed through authorised payment service providers.
We do not directly store complete payment card numbers.
Technical Information:
- IP address
- Browser type
- Device information
- Website usage information
- Cookies and similar technologies
Communication Information:
- Customer service enquiries
- Emails and messages
- Feedback and other information you voluntarily provide
3. HOW WE USE YOUR INFORMATION
We may use personal information to:
- Process and fulfil orders
- Arrange shipping and delivery
- Provide order confirmations and tracking information
- Process payments and refunds
- Respond to customer enquiries
- Handle returns and complaints
- Detect and prevent fraud
- Maintain the security of our website
- Improve our products and shopping experience
- Comply with legal obligations
- Maintain business and accounting records
- Send marketing communications where permitted by applicable law
We will only use personal information where we have an appropriate legal basis or other lawful justification under applicable privacy laws.
4. LEGAL BASES FOR PROCESSING
Where the General Data Protection Regulation (GDPR) applies, we process personal information on one or more of the following legal bases:
Performance of a Contract:
To process purchases, arrange delivery and provide customer support.
Legal Obligations:
To comply with applicable tax, accounting, consumer protection and other legal requirements.
Legitimate Interests:
To operate and improve our business, maintain website security, prevent fraud and provide customer support, where these interests are not overridden by your rights.
Consent:
Where consent is required, including for certain marketing activities and non-essential cookies.
You may withdraw consent where applicable, without affecting the lawfulness of processing carried out before withdrawal.
5. SHARING PERSONAL INFORMATION
We may share personal information with trusted third-party service providers where reasonably necessary to operate our business.
These may include:
Shopify:
Our ecommerce platform and website hosting provider.
Payment Service Providers:
To securely process payments, refunds and transactions.
Fulfilment and Shipping Partners:
To prepare, fulfil and deliver customer orders.
Customer Support Providers:
To help us respond to enquiries and resolve issues.
Analytics and Marketing Providers:
Where applicable, to understand website performance and support advertising activities.
Professional Advisers and Authorities:
Where required for legitimate business purposes or to comply with applicable law.
We share only the information reasonably necessary for the relevant purpose.
We do not sell customer contact lists to third parties.
Certain advertising technologies may involve sharing information for targeted advertising purposes, as described in this policy and subject to applicable law.
6. INTERNATIONAL DATA TRANSFERS
Everly Dear is operated by a business registered in the Netherlands and serves customers in Australia.
Our ecommerce platform, payment providers, fulfilment partners and other service providers may process personal information in different countries.
This means that personal information may be transferred to, stored in or accessed from countries outside Australia or the European Economic Area.
Where required by applicable law, we take appropriate steps to protect personal information transferred internationally.
These steps may include contractual safeguards and other legally recognised transfer mechanisms.
7. COOKIES AND SIMILAR TECHNOLOGIES
Our website uses cookies and similar technologies to support its operation.
These technologies may be used to:
- Maintain shopping cart functionality
- Support checkout and account features
- Remember preferences
- Improve website performance
- Analyse website traffic
- Support advertising and marketing activities where enabled
Some cookies are necessary for the operation of our website.
Other cookies may be used for analytics or advertising, subject to applicable consent requirements.
Where required by law, we will request your consent before using non-essential cookies.
You can also manage certain cookies through your browser settings.
Disabling some cookies may affect website functionality.
8. MARKETING COMMUNICATIONS
Where permitted by applicable law, we may send marketing emails or other promotional communications.
Where consent is required, we will obtain it before sending marketing communications.
You may unsubscribe from marketing emails using the unsubscribe link included in those messages.
You may also contact us at info@everlydear.com to request removal from our marketing communications.
Unsubscribing from marketing communications does not prevent us from sending necessary transactional messages relating to your orders.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.
Retention periods may depend on:
- Order fulfilment requirements
- Customer service needs
- Accounting and tax obligations
- Fraud prevention
- Legal and regulatory requirements
- The establishment, exercise or defence of legal claims
When personal information is no longer required, we will delete, anonymise or otherwise handle it in accordance with applicable law.
10. DATA SECURITY
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration and disclosure.
Our website uses Shopify's ecommerce infrastructure.
Payments are processed through payment service providers.
Although we take reasonable precautions, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
11. YOUR PRIVACY RIGHTS
Depending on your location and applicable law, you may have rights relating to your personal information.
These may include the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of personal information in certain circumstances
- Object to certain processing activities
- Request restriction of processing
- Request data portability where applicable
- Withdraw consent where processing is based on consent
- Lodge a complaint with a relevant privacy or data protection authority
Some rights are subject to legal exceptions.
To exercise your rights, contact us at info@everlydear.com.
We may need to verify your identity before responding to certain requests.
12. AUSTRALIAN CUSTOMERS
We aim to handle personal information relating to Australian customers in accordance with applicable Australian privacy requirements.
Where the Australian Privacy Principles apply to our activities, we will comply with the relevant obligations.
Australian customers may contact us to request access to or correction of their personal information or to raise a privacy complaint.
We will review privacy complaints and respond within a reasonable period.
Where applicable, customers may also have the right to contact the Office of the Australian Information Commissioner (OAIC).
Website:
https://www.oaic.gov.au
13. EUROPEAN CUSTOMERS
As Everly Dear is operated by a business registered in the Netherlands, relevant European privacy legislation may apply to certain processing activities.
Where the GDPR applies, individuals may exercise the rights available under that legislation.
Individuals may also have the right to lodge a complaint with a competent data protection authority.
The Dutch supervisory authority is the Autoriteit Persoonsgegevens.
Website:
https://autoriteitpersoonsgegevens.nl
14. CHILDREN'S PRIVACY
Our website is intended for general retail customers and is not specifically directed at children.
We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.
If you believe a child has provided personal information to us inappropriately, please contact info@everlydear.com.
15. THIRD-PARTY WEBSITES
Our website may contain links to websites operated by third parties.
We are not responsible for the privacy practices of independent third-party websites.
We encourage you to review their privacy policies before providing personal information.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy to reflect changes in our business operations, service providers or applicable legal requirements.
The updated version will be published on our website.
Where required by law, we will provide additional notice or obtain consent before implementing relevant changes.
17. CONTACT INFORMATION
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us.
Trading name: Everly Dear
Legal business name: Travizo
Email:
info@everlydear.com
Telephone:
+31 6 1041 2310
Business address:
Kuijperlaan 21
5725 BL Heusden
The Netherlands
Chamber of Commerce (KVK):
95718338
VAT identification number:
NL005170699B17